TUI Travel’s business is structured into four sectors: Mainstream, Accommodation & Destination, Specialist & Activity and Emerging Markets. The portfolio comprises a broad range of products from package tours to niche products such as yacht chartering, expeditions and student trips.
TUI Travel consists of three sectors, which include over 240 leading brands.
Mainstream
Mainstream is the largest Sector in terms of size, financial performance and employee numbers. It comprises leading tour operators and ‘power’ brands and operates a fleet of More than 140 aircraft and circa 1,800 retail shops. It has three divisions; Northern Region, Central Europe and Western Europe.
Mainstream comprises instantly recognizable brands, leading tour operators, approximately 1,800 retail travel shops and a fleet of 141 aircraft. Our key Mainstream source markets are:
UK & Ireland
Germany
France
Belgium
Netherlands
Nordics (Sweden,
Norway, Finland, Denmark)
Austria
Switzerland
Poland
Spain
Italy
portugal
Sector highlights
Europe´s largest tour operator market leading-brands in Austria, Belgium, Denmark, France, Germany, Ireland, the Netherlands,
Norway, Sweden and the UK
household brand names
including TUI, Thomson, Arke, Jetair and Fritidsresor
sell holiday concepts that you can only buy from our brands including: Blue Village (TUI Nordics), Sensatori (Thomson), Seminar (TUI Germany) and Holiday Villages (First Choice focused on increasing the amount of unique and differentiated products that you can only buy from our brand)
circa 1,800 retail travel shops and a fleet of 141 aircraf.
Provide holidays to over 20 million customers per year.
Accommodation & Destinations
The Accommodation & Destinations Sector sells and provides a range of destination services in destination to tour operators, travel agents, corporate clients, and direct to the consumer worldwide.
This sector is divided into four business lines –accommodation wholesaler, online accommodation travel agents, destination services and cruise handling.
Accommodation wholesaler
An online intermediary for over 45,000 hotels worldwide providing accommodation through the brands, Hotel beds, Beds online and Hotelopia.
Online accommodation travel agents
Providing good value hotel rooms direct to customers worldwide through the popular, online brands, LateRooms.com and AsiaRooms.com
Destination services
Providing ‘in destination’ services to leisure and business travelers including transfers, excursions and tours.
Cruise handling
Providing ‘turnaround’services, port agency services and excursions for the leading cruise line worldwide through the Inter cruises brand.
Sector highlights:
truly global business with over 9,000 employees.
products and services sold in more than 150 countries.
experts in technology and online businesses.
online accommodation brands sell over 23 million room nights per year.
brands have market-leading positions.
LateRooms.com is one of the UK´s leading online accommodation sites.
Hotel beds are a global accommodation provider for business with a database of 45,000 hotels.
Inter cruises is an international cruise handling business which handles over 9,000 cruise ship calls each year.
We have a portfolio of destination services businesses in 48 countries.
We are expanding our business presence in emerging economies particularly South America and Asia.
Specialist & Activity
This Sector is the world's leading provider of specialist and experiential travel. It has over 100 specialist and activity brands delivering a range of unique customer experiences with the ethos of 'if you can dream it, we can take you there.' The Sector operates under six divisions - Adventure, Education, Marine, North American Specialist, Sport and Specialist Holiday Group.
This sector comprises over 100 global travel businesses to fulfill the holiday and travel needs of customers with a wide range of interests and passions. Its top selling brands include Crystal, Hayes & Jarvis, The Moorings, Educational Tours In, Bright spark and Le Boat.
This sector is divided into six divisions:
Adventure
Including market leading brands in adventure and experience travel. Adventure operates as a strategic partnership between TUI Travel’s adventure travel businesses and Intrepid Travel to make the largest adventure travel business.
Education
Offering specially designed travel packages for schools and universities, including educational tours, student ski trips, adventure and activity holidays. This division also includes our language education brands.
Marine
Comprising some of the world’s leading yachting and marine recreation brands including The Moorings and Sun sail. It also includes Le Boat, the largest provider of self-drive boating holidays on the inland waterways of Europe.
North American Specialist
Travel companies located across the United States and in major Canadian cities focused on adventure travel and escorted tours. These include Quark Expeditions, the world's largest and most diverse polar travel company.
Sport
This division is building a leading position in the sports tour market for both spectators and corporate clients, through brands including Gulliver’s Sports Travel and Sports world.
Specialist Holidays Group
Leading UK brands for ski holidays, luxury tailored holidays and selected worldwide destinations, including Crystal, Hayes & Jarvis and Citalia.
Sector highlights:
The most diverse and unique collection of specialist and activity travel businesses in the world Over 100 brands stretching from the USA and Canada, across Europe and out to Australia and New Zealand.
brands offer our 1.6m customers life changing experiences from volunteering on community projects, sailing in the Caribbean, skiing in the Alps, cruising the Antarctic, trekking the Himalayas to watching the World Cup
market leaders in ski, sports travel, education, water-based holidays, adventure and Polar cruising
individual businesses are expert in their niche markets/products
retained the individuality and expertise of their brand
Consumers are seeking out more activity and experience-based holidays so we are well placed to respond to changing consumer needs. Employees are invaluable to our success and we pride ourselves on the level of knowledge and talent we hold within our businesses. We’re passionate about travel and want to be the best, offering our customers a unique and diverse range of holiday experiences.
ttp://www.tuitravelplc.com/about-us/our-business/specialist-activity
These are the regulations of which TUI have to comply with
Principles
Our reputation mainly depends on the appearance, actions and behaviour of each individual. We recognise the continuing globalisation of the business as an opportunity and incentive. We are convinced that together we can overcome the changes this involves.
Legality
Observance of the law and the recognised values of the respective cultural group is the top priority for us. TUI expects employees as well as its business partners to comply with the law and uphold rights.
Society and environment
We accept our social responsibility and are committed to maintaining a responsible approach to the environment and nature.
Tolerance
We respect different views, the personal dignity, the private sphere and the personal rights of each individual.
Innovation
We promote creativity and the commitment of all employees at their workplace and are open to new ideas and solutions.
Application and validity
This Code of Conduct lays down standards for all employees in the TUI Group. It applies to members of the executive board, managing directors, senior staff, and employees and to persons who are functionally the same as employees. It applies to all companies which are directly or indirectly in the majority ownership of TUI AG. The Code of Conduct should be applied as far as possible in the same way to other subsidiary companies and in dealings with suppliers and representatives.
Data protection
Data protection and data security are becoming more and more important in our information society. TUI is aware of the
responsibility and ensures the observance of data protection and compliance with country specific statutory regulations. This applies in particular to person-related data of our suppliers, customers and employees.
Confidentiality
At TUI great value is attached to information being accurate and complete. At the same time we demand that all business matters are handled with the utmost discretion.
All employees are obliged to treat confidentially not only business secrets but also all information which is entrusted to them or which becomes known to them as a result of their job. This applies during and after the end of the contract of employment in accordance with the respective national regulations.
Safety and health
TUI recognises its responsibility in all its areas of business to minimise risks to the safety and health of its customers, indeed in the tourism sector this is of particular relevance. This is supported and fostered by all employees by their prudent actions. The safety of all employees in the company and the protection of health are supported by all employees by their prudent actions; outside of their own area of responsibility they give their support in particular by pointing out shortcomings to superiors or to persons in other appropriate positions. Senior managers set an example when it comes to minimising these
risks.
Benefits and gifts
In dealings with business partners all employees must observe the principle that they must never by accepting or
offering benefits or gifts, either indicate an intention to, nor give the impression of wanting to, influence business decisions. None of our employees may demand or accept from customers or suppliers any services, gifts or benefits that influence or could influence personal behaviour with regard to an activity for the company. Only such gifts and hospitality are acceptable that do not exceed the usual forms in ethically sound business practice and are within the legal limits.
Corruption
We do not tolerate any type of corruption or bribery, either public or private, either active or passive. As such we cultivate transparency in our dealings with all customers, suppliers and authorities and honour the relevant international anticorruption
standards as laid down in the “Global Compact “and in local anticorruption and bribery laws.
Documentation of business transactions
All business transactions must be documented properly and fully. The specific character of a business transaction, and the obligations of each party to the transaction, must be specified unambiguously. Nobody may take part in a business transaction that is not properly and completely documented. Nobody may participate in the requisition or preparation of false invoices, false entries in salary lists or other misleading documents or fictitious financial arrangements.
Money laundering
Our enterprises must not be used for the purpose of money laundering. Business transactions in which such activities
cannot be ruled out must be rejected. The laws and regulations for combating money laundering are to be adhered to without exception.
The public
Company statements to the media and communication between TUI and the media and shareholders is to be made or
conducted solely by the Executive Board or the employees expressly appointed and authorised to do so. External enquiries from the media and shareholders must be forwarded to these employees.
Social responsibility
Sustainable development
The awareness of responsibility to society and the environment is a key factor in the sustained success of the enterprise.
We are therefore committed to economic, ecological and social development at our locations and in the destinations. Our actions are characterised by transparency, cooperation and an open dialogue with all of our stakeholders.
Environment
TUI is committed to maintaining a responsible approach to the environment and nature. The environmental Acceptability of products, services and processes is a key element in the TUI quality standards. In particular in the areas of climate protection and conservation of natural biodiversity we want to make a contribution. We invest in efficient energy and drive technologies. Careful use of natural resources and the reduction of negative effects on the environment secure the continuing success of TUI. Beyond the observance of statutory environmental regulations, TUI endeavours to continually improve its environmental performance. All employees practice their environmental responsibility by behaving in accordance with the rules and by following suggestions for protecting the environment.
Providing information
Employees shall support the compliance with this Code of Conduct by providing any necessary information to their superiors
or other suitable persons or bodies provided by the company. Should employees learn of a possible violation of this Code of Conduct they are encouraged to report it. Nobody who provides information with honest intentions need fear any adverse consequences, even if the information proves to be unfounded.
http://www.tui-group.com/uuid/5a4a969abef14cd0a90c04724df0b3e8
TUI are actively involved in collaborative partnerships, industry initiatives and projects which are helping them to develop a more progressive position on aviation and climate change. For example:
They are working with PricewaterhouseCoopers to prepare our airlines for the EU Emissions Trading Scheme (ETS).
They are a partner of the EU Clean sky project which conducts research on how to minimize en route aviation emissions in European skies. www.cleansky.eu
They are a founding member of the UK aviation industry’s Sustainable Aviation Group, working to develop a leadership position on aviation and climate change. www.sustainableaviation.co.uk
They are a member of SAFUG (sustainable Aviation Fuel Users Group), an initiative comprising a number of global airlines whose principal aim is to accelerate the commercialization and usage of sustainable aviation fuels.
www.safug.org
They are a member of the Passenger Shipping Association’s Safety, Health, Environment & Welfare Committee (SHEW), set up to share best practice. www.the-psa.co.uk
They are a member of HRH Prince of Wales May Day Network, a group of UK companies committed to reducing carbon emissions.www.maydaynetwork.com
TUI is a founding Reporting Services Member of the Carbon Disclosure Project (CDP), providing them with
input and advice on disclosure practice and the future direction of CDP.
Tourism is one of the world’s biggest industries. According to the World Travel & Tourism Council (WTTC) the
direct and indirect economic contribution of tourism was $6.6trillion in 2012 accounting for 1 in every 11 jobs*. In some destinations (for example, the canary Islands and Cape Verde), TUI Travel accounts for over 20% of
tourists. A significant percentage of jobs, tourism-related businesses and tax revenues in destination countries,
directly or indirectly, result from the provision of our holiday products and services.
Ideally, much of the revenue from tourism would stay in the local area, supporting livelihoods and benefiting local communities. But we recognise that the issue of economic contribution is more complex than that.
Monitoring and improving the local economic contribution of a hotel is more challenging than measuring itsenvironmental impacts because it is dependent on a wide range of factors: the standard and value of services offered by the hotel; the hotel’s procurement policies, staffing levels and employment policies; the hotel’s management structure; and the amount of discretionary expenditure – for example, in local shops, restaurants and bars – by customers.
http://www.tuitravelplc.com/sustainability/in-focus/economic-contribution
TUI Travel consists of three sectors, which include over 240 leading brands.
Mainstream
Mainstream is the largest Sector in terms of size, financial performance and employee numbers. It comprises leading tour operators and ‘power’ brands and operates a fleet of More than 140 aircraft and circa 1,800 retail shops. It has three divisions; Northern Region, Central Europe and Western Europe.
Mainstream comprises instantly recognizable brands, leading tour operators, approximately 1,800 retail travel shops and a fleet of 141 aircraft. Our key Mainstream source markets are:
UK & Ireland
Germany
France
Belgium
Netherlands
Nordics (Sweden,
Norway, Finland, Denmark)
Austria
Switzerland
Poland
Spain
Italy
portugal
Sector highlights
Europe´s largest tour operator market leading-brands in Austria, Belgium, Denmark, France, Germany, Ireland, the Netherlands,
Norway, Sweden and the UK
household brand names
including TUI, Thomson, Arke, Jetair and Fritidsresor
sell holiday concepts that you can only buy from our brands including: Blue Village (TUI Nordics), Sensatori (Thomson), Seminar (TUI Germany) and Holiday Villages (First Choice focused on increasing the amount of unique and differentiated products that you can only buy from our brand)
circa 1,800 retail travel shops and a fleet of 141 aircraf.
Provide holidays to over 20 million customers per year.
Accommodation & Destinations
The Accommodation & Destinations Sector sells and provides a range of destination services in destination to tour operators, travel agents, corporate clients, and direct to the consumer worldwide.
This sector is divided into four business lines –accommodation wholesaler, online accommodation travel agents, destination services and cruise handling.
Accommodation wholesaler
An online intermediary for over 45,000 hotels worldwide providing accommodation through the brands, Hotel beds, Beds online and Hotelopia.
Online accommodation travel agents
Providing good value hotel rooms direct to customers worldwide through the popular, online brands, LateRooms.com and AsiaRooms.com
Destination services
Providing ‘in destination’ services to leisure and business travelers including transfers, excursions and tours.
Cruise handling
Providing ‘turnaround’services, port agency services and excursions for the leading cruise line worldwide through the Inter cruises brand.
Sector highlights:
truly global business with over 9,000 employees.
products and services sold in more than 150 countries.
experts in technology and online businesses.
online accommodation brands sell over 23 million room nights per year.
brands have market-leading positions.
LateRooms.com is one of the UK´s leading online accommodation sites.
Hotel beds are a global accommodation provider for business with a database of 45,000 hotels.
Inter cruises is an international cruise handling business which handles over 9,000 cruise ship calls each year.
We have a portfolio of destination services businesses in 48 countries.
We are expanding our business presence in emerging economies particularly South America and Asia.
Specialist & Activity
This Sector is the world's leading provider of specialist and experiential travel. It has over 100 specialist and activity brands delivering a range of unique customer experiences with the ethos of 'if you can dream it, we can take you there.' The Sector operates under six divisions - Adventure, Education, Marine, North American Specialist, Sport and Specialist Holiday Group.
This sector comprises over 100 global travel businesses to fulfill the holiday and travel needs of customers with a wide range of interests and passions. Its top selling brands include Crystal, Hayes & Jarvis, The Moorings, Educational Tours In, Bright spark and Le Boat.
This sector is divided into six divisions:
Adventure
Including market leading brands in adventure and experience travel. Adventure operates as a strategic partnership between TUI Travel’s adventure travel businesses and Intrepid Travel to make the largest adventure travel business.
Education
Offering specially designed travel packages for schools and universities, including educational tours, student ski trips, adventure and activity holidays. This division also includes our language education brands.
Marine
Comprising some of the world’s leading yachting and marine recreation brands including The Moorings and Sun sail. It also includes Le Boat, the largest provider of self-drive boating holidays on the inland waterways of Europe.
North American Specialist
Travel companies located across the United States and in major Canadian cities focused on adventure travel and escorted tours. These include Quark Expeditions, the world's largest and most diverse polar travel company.
Sport
This division is building a leading position in the sports tour market for both spectators and corporate clients, through brands including Gulliver’s Sports Travel and Sports world.
Specialist Holidays Group
Leading UK brands for ski holidays, luxury tailored holidays and selected worldwide destinations, including Crystal, Hayes & Jarvis and Citalia.
Sector highlights:
The most diverse and unique collection of specialist and activity travel businesses in the world Over 100 brands stretching from the USA and Canada, across Europe and out to Australia and New Zealand.
brands offer our 1.6m customers life changing experiences from volunteering on community projects, sailing in the Caribbean, skiing in the Alps, cruising the Antarctic, trekking the Himalayas to watching the World Cup
market leaders in ski, sports travel, education, water-based holidays, adventure and Polar cruising
individual businesses are expert in their niche markets/products
retained the individuality and expertise of their brand
Consumers are seeking out more activity and experience-based holidays so we are well placed to respond to changing consumer needs. Employees are invaluable to our success and we pride ourselves on the level of knowledge and talent we hold within our businesses. We’re passionate about travel and want to be the best, offering our customers a unique and diverse range of holiday experiences.
ttp://www.tuitravelplc.com/about-us/our-business/specialist-activity
These are the regulations of which TUI have to comply with
Principles
Our reputation mainly depends on the appearance, actions and behaviour of each individual. We recognise the continuing globalisation of the business as an opportunity and incentive. We are convinced that together we can overcome the changes this involves.
Legality
Observance of the law and the recognised values of the respective cultural group is the top priority for us. TUI expects employees as well as its business partners to comply with the law and uphold rights.
Society and environment
We accept our social responsibility and are committed to maintaining a responsible approach to the environment and nature.
Tolerance
We respect different views, the personal dignity, the private sphere and the personal rights of each individual.
Innovation
We promote creativity and the commitment of all employees at their workplace and are open to new ideas and solutions.
Application and validity
This Code of Conduct lays down standards for all employees in the TUI Group. It applies to members of the executive board, managing directors, senior staff, and employees and to persons who are functionally the same as employees. It applies to all companies which are directly or indirectly in the majority ownership of TUI AG. The Code of Conduct should be applied as far as possible in the same way to other subsidiary companies and in dealings with suppliers and representatives.
Data protection
Data protection and data security are becoming more and more important in our information society. TUI is aware of the
responsibility and ensures the observance of data protection and compliance with country specific statutory regulations. This applies in particular to person-related data of our suppliers, customers and employees.
Confidentiality
At TUI great value is attached to information being accurate and complete. At the same time we demand that all business matters are handled with the utmost discretion.
All employees are obliged to treat confidentially not only business secrets but also all information which is entrusted to them or which becomes known to them as a result of their job. This applies during and after the end of the contract of employment in accordance with the respective national regulations.
Safety and health
TUI recognises its responsibility in all its areas of business to minimise risks to the safety and health of its customers, indeed in the tourism sector this is of particular relevance. This is supported and fostered by all employees by their prudent actions. The safety of all employees in the company and the protection of health are supported by all employees by their prudent actions; outside of their own area of responsibility they give their support in particular by pointing out shortcomings to superiors or to persons in other appropriate positions. Senior managers set an example when it comes to minimising these
risks.
Benefits and gifts
In dealings with business partners all employees must observe the principle that they must never by accepting or
offering benefits or gifts, either indicate an intention to, nor give the impression of wanting to, influence business decisions. None of our employees may demand or accept from customers or suppliers any services, gifts or benefits that influence or could influence personal behaviour with regard to an activity for the company. Only such gifts and hospitality are acceptable that do not exceed the usual forms in ethically sound business practice and are within the legal limits.
Corruption
We do not tolerate any type of corruption or bribery, either public or private, either active or passive. As such we cultivate transparency in our dealings with all customers, suppliers and authorities and honour the relevant international anticorruption
standards as laid down in the “Global Compact “and in local anticorruption and bribery laws.
Documentation of business transactions
All business transactions must be documented properly and fully. The specific character of a business transaction, and the obligations of each party to the transaction, must be specified unambiguously. Nobody may take part in a business transaction that is not properly and completely documented. Nobody may participate in the requisition or preparation of false invoices, false entries in salary lists or other misleading documents or fictitious financial arrangements.
Money laundering
Our enterprises must not be used for the purpose of money laundering. Business transactions in which such activities
cannot be ruled out must be rejected. The laws and regulations for combating money laundering are to be adhered to without exception.
The public
Company statements to the media and communication between TUI and the media and shareholders is to be made or
conducted solely by the Executive Board or the employees expressly appointed and authorised to do so. External enquiries from the media and shareholders must be forwarded to these employees.
Social responsibility
Sustainable development
The awareness of responsibility to society and the environment is a key factor in the sustained success of the enterprise.
We are therefore committed to economic, ecological and social development at our locations and in the destinations. Our actions are characterised by transparency, cooperation and an open dialogue with all of our stakeholders.
Environment
TUI is committed to maintaining a responsible approach to the environment and nature. The environmental Acceptability of products, services and processes is a key element in the TUI quality standards. In particular in the areas of climate protection and conservation of natural biodiversity we want to make a contribution. We invest in efficient energy and drive technologies. Careful use of natural resources and the reduction of negative effects on the environment secure the continuing success of TUI. Beyond the observance of statutory environmental regulations, TUI endeavours to continually improve its environmental performance. All employees practice their environmental responsibility by behaving in accordance with the rules and by following suggestions for protecting the environment.
Providing information
Employees shall support the compliance with this Code of Conduct by providing any necessary information to their superiors
or other suitable persons or bodies provided by the company. Should employees learn of a possible violation of this Code of Conduct they are encouraged to report it. Nobody who provides information with honest intentions need fear any adverse consequences, even if the information proves to be unfounded.
http://www.tui-group.com/uuid/5a4a969abef14cd0a90c04724df0b3e8
TUI are actively involved in collaborative partnerships, industry initiatives and projects which are helping them to develop a more progressive position on aviation and climate change. For example:
They are working with PricewaterhouseCoopers to prepare our airlines for the EU Emissions Trading Scheme (ETS).
They are a partner of the EU Clean sky project which conducts research on how to minimize en route aviation emissions in European skies. www.cleansky.eu
They are a founding member of the UK aviation industry’s Sustainable Aviation Group, working to develop a leadership position on aviation and climate change. www.sustainableaviation.co.uk
They are a member of SAFUG (sustainable Aviation Fuel Users Group), an initiative comprising a number of global airlines whose principal aim is to accelerate the commercialization and usage of sustainable aviation fuels.
www.safug.org
They are a member of the Passenger Shipping Association’s Safety, Health, Environment & Welfare Committee (SHEW), set up to share best practice. www.the-psa.co.uk
They are a member of HRH Prince of Wales May Day Network, a group of UK companies committed to reducing carbon emissions.www.maydaynetwork.com
TUI is a founding Reporting Services Member of the Carbon Disclosure Project (CDP), providing them with
input and advice on disclosure practice and the future direction of CDP.
Tourism is one of the world’s biggest industries. According to the World Travel & Tourism Council (WTTC) the
direct and indirect economic contribution of tourism was $6.6trillion in 2012 accounting for 1 in every 11 jobs*. In some destinations (for example, the canary Islands and Cape Verde), TUI Travel accounts for over 20% of
tourists. A significant percentage of jobs, tourism-related businesses and tax revenues in destination countries,
directly or indirectly, result from the provision of our holiday products and services.
Ideally, much of the revenue from tourism would stay in the local area, supporting livelihoods and benefiting local communities. But we recognise that the issue of economic contribution is more complex than that.
Monitoring and improving the local economic contribution of a hotel is more challenging than measuring itsenvironmental impacts because it is dependent on a wide range of factors: the standard and value of services offered by the hotel; the hotel’s procurement policies, staffing levels and employment policies; the hotel’s management structure; and the amount of discretionary expenditure – for example, in local shops, restaurants and bars – by customers.
http://www.tuitravelplc.com/sustainability/in-focus/economic-contribution